How your personal information is collected, where it is stored, and how it is kept secure — all of this is explained fully and transparently on this page.
Every piece of your information on hitclup is stored with the highest level of security
Hitclup collects only the information strictly necessary to provide its services. No excessive or irrelevant data is ever requested. Your privacy is our top priority.
All your data is protected with 256-bit AES encryption. SSL/TLS connections are mandatory across the website. No hacker or third party can access this information under any circumstances.
Hitclup never sells your personal information to third parties. It is not shared with advertisers or marketing companies either. This is our unwavering commitment.
You can view, update, or request deletion of your data at any time. Your data belongs to you — Hitclup is simply a trusted custodian.
Your data is automatically deleted after a set period following account closure. No information is retained indefinitely unless required by law.
Hitclup only uses essential cookies. You can disable cookies through your browser settings, though some features may become limited as a result.
This Privacy Policy ("Policy") Hitclup ("we", "platform") and all its users ("you", "member") — defining the data protection relationship and commitments between both parties.
Hitclup is a trusted online gaming and betting platform in Bangladesh. We believe that trust and transparency are the foundation of a healthy and enjoyable gaming experience. That's why we've published this privacy policy in full, so you can understand it clearly.
This policy applies to the hitclup.im website, mobile app (if available), and all our digital services. By using the platform, you are deemed to have accepted this Privacy Policy.
Hitclup collects only the information strictly necessary to provide its services, ensure security, and fulfill legal obligations.
| Data Type | Collected? | Purpose |
|---|---|---|
| Name & Mobile | Yes | Account creation and communication |
| Financial Information | Yes | Payment Processing |
| NID Information | Yes | KYC Verification & Legal Obligations |
| IP & Device Data | Yes | Security & Fraud Prevention |
| Social Media Profile | No | Not Applicable |
| Third-Party Purchase History | No | Not Applicable |
Hitclup collects your information in the following ways:
We use your information solely for the following purposes:
Hitclup does not typically share your information with anyone. However, it may be shared in the following limited circumstances:
To process deposits and withdrawals, the necessary transaction details are shared with payment processors such as bKash, Nagad, or Rocket. This sharing is solely to complete the specific transaction and is governed by their own privacy policies.
We are legally obligated to provide information when required by a valid order or directive from Bangladeshi courts, regulatory bodies, or law enforcement authorities.
In cases of money laundering or serious fraud, minimal information may be shared with recognized fraud detection agencies.
Hitclup uses cookies on its website. Cookies are small data files stored in your browser.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies will prevent certain key features of the site from working.
We retain your information only for as long as necessary or legally required.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Obligations |
| KYC Documents | 5 Years | AML Compliance |
| Session Logs | 90 Days | Security Monitoring |
| Support Conversations | 2 years | Quality Control & Dispute Resolution |
| Marketing Consent | Until consent is withdrawn | Based on your preferences |
Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
Hitclup uses industry-leading technology to keep your data secure:
As a hitclup member, you have the following rights over your personal information:
You have the right to know what information we hold about you. Submit a request to support at any time and we will respond within 30 days.
If any of your information is incorrect, you can request a correction. We'll verify and update it promptly.
After your account is closed, you may request that your data be deleted. However, certain information may need to be retained for a specified period due to legal obligations.
You have the right to receive your data in a standard, portable format. Upon request, we will provide you with your information.
You may object to the use of your data for specific purposes and can opt out of marketing communications at any time.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
Hitclup strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that personal data from a minor has been collected inadvertently, we will delete it immediately and close the associated account.
If there is any suspicion that a minor has created an account on our platform, parents and guardians are requested to support@hitclup.imto notify us.
Hitclup may update this Privacy Policy from time to time. When changes are made:
We recommend visiting this page regularly to stay up to date with the latest policy.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:
We typically respond within 24 to 48 hours. For urgent matters, reach out via live chat for immediate assistance.
Your privacy and money are both safe at hitclup. Register today and get access to 500+ games.